In Westland, everyone is entitled to free client support for questions about Wmo, Wlz or youth care. An independent advisor is ready to help you with contact with the municipality.
What does client support entail?
A client supporter provides assistance with:
- Submitting an application for care or support
- Consultation with the municipality regarding Wmo matters
- Conducting a kitchen table conversation
- Understanding official documents and decisions
- Submitting an objection notice in case of disagreement
Who is this for?
Client support is available for:
- Residents of Westland who apply for or receive Wmo support
- Persons with a Wlz application or indication
- Parents or carers who need youth care
- Informal carers seeking support
Where can you apply for client support in Westland?
| Type of support | Contact point |
|---|---|
| Wmo | Municipality of Westland (social neighbourhood team) |
| Wlz | Care office or MEE in the region |
| Youth care | Municipality of Westland |
| General questions | MEE, Zorgbelang or KBO-PCOB (for seniors) |
What are the costs?
In Westland, client support is entirely free. The municipality is obliged to provide this without you having to pay for it.
Frequently asked questions about client support
Is the client supporter fully independent?
Yes, the supporter works independently and advocates for your interests, not those of the Municipality of Westland.
Can a client supporter be present at a kitchen table conversation?
Absolutely, the supporter can assist you during the conversation with the municipality about your support needs.
How do I apply for client support in Westland?
Contact the Municipality of Westland or the social neighbourhood team. They can refer you to a suitable supporter.
Additional information and contact
For legal questions or advice, you can also go to the Juridisch Loket Westland. In case of disputes about decisions of the municipality, a case can be submitted to the District Court of The Hague, the district under which Westland falls.
Frequently asked questions (continued)
How do I apply for Wmo support in Westland?
Call the social neighbourhood team of the Municipality of Westland or contact customer service. They will link you to an independent supporter. Alternatively, you can approach organisations such as MEE or Zorgbelang. Indicate that you need help with a Wmo application.
What if the Municipality of Westland does not provide support?
The municipality is legally obliged to arrange client support. If this does not happen, you can file a complaint with the municipality or the National Ombudsman. Organisations such as Zorgbelang can also help you claim your right.
Can I choose my own supporter?
Often you can select a supporter yourself, especially via organisations such as MEE. With the Municipality of Westland, the social neighbourhood team may assign someone, but ask about the options to choose yourself for a good match.
How do I prepare for a kitchen table conversation?
Write down what you have daily difficulties with and what support you already receive. Gather documents such as medical reports and discuss your goals with your supporter. This way, you are well prepared for the conversation.
What if I disagree with a municipal decision?
Your supporter can help with an objection notice, usually to be submitted within six weeks. Together, you can gather additional evidence or request a new conversation. Legal assistance may sometimes be needed, but often the supporter is sufficient.
Do informal carers in Westland also get help?
Yes, informal carers are entitled to free support, for example for respite care or applications for the person they care for. Contact the Municipality of Westland or MEE for more information.
How quickly will I be assigned a supporter?
In Westland, it usually takes one to two weeks for a first appointment, depending on the situation and urgency.