As a resident of Westland, you enjoy the same strong consumer rights when shopping online as in the rest of the Netherlands. Webshops must provide clear information, and you have a standard 14-day cooling-off period. For local advice, contact Het Juridisch Loket Westland.
Recognizing a Reliable Webshop in and around Westland
Before buying, carefully check these points:
- Whether the Chamber of Commerce number and VAT number are clearly displayed – for Westland webshops, you can verify this with the Municipality of Westland
- A genuine physical address, not just a PO box (preferably in the region, such as 's-Gravenzande or Naaldwijk)
- A working phone number or easy contact option
- Quality marks like Thuiswinkel Waarborg or WebwinkelKeur for extra assurance
- Independent reviews on sites like Trustpilot
What Must a Webshop Disclose?
Before you order, the webshop must share all essential information about:
- The seller's identity and contact details
- The full price, including any shipping costs
- Available payment methods
- Expected delivery time
- Your 14-day right of withdrawal (unless explicitly excluded, with explanation)
- The procedure for submitting complaints – in Westland, you can escalate disputes to the Westland District Court
Making Use of the 14-Day Cooling-Off Period
Once you've received the product in Westland, you have 14 days to decide if it suits you. You may unpack and test it as you would in a physical store in the Westland area. Not satisfied? Simply return it, no reason needed.
Delivery Times and Risks
Delivery must normally take place within 30 days. The shipping risk lies with the webshop, so if your order arrives damaged in Westland, it's their responsibility to resolve it, for example, with a replacement product or refund.
Safe Payment Options
Webshops may not force you to pay in advance; options like payment on account or iDEAL are always available. With iDEAL, you can easily recover your money through your bank in case of issues. For help with payment disputes in Westland, consult Het Juridisch Loket Westland.
Webshops from Abroad
Within the EU, webshops follow the same rules as Dutch ones, so your rights remain protected. However, for shops outside the EU, such as from China or the US, you have more limited protection, and additional costs like import duties or customs fees may apply in Westland. Always check with the Municipality of Westland for import advice.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.