As a resident of Westland, you enjoy the same consumer rights with streaming services like Netflix, Spotify, and Disney+. You can cancel your subscription monthly and are entitled to a reliable and functioning service. For specific advice, contact Het Juridisch Loket Westland.
Cancelling Your Subscription
These services operate on subscriptions, and after the initial period, you can easily cancel monthly in Westland, with a notice period of at most one month. The cancellation process must be as straightforward as signing up, in accordance with Dutch legislation that also applies to residents of the Municipality of Westland.
Price Changes
If a streaming service wants to raise the price, they are required to:
- Inform you well in advance, at least one month ahead
- Offer you the option to cancel free of charge
- For annual subscriptions, implement the increase only after the end of the term
In Westland, for disputes on this matter, you can seek help from the Rechtbank Westland or Het Juridisch Loket Westland.
Outages and Service Quality
As a subscriber in Westland, you are entitled to a properly functioning service. In case of prolonged outages or technical issues, you can:
- Demand compensation, such as a discount on your bill
- Cancel the subscription if the problems persist and are structural
Contact Het Juridisch Loket Westland for support in filing a complaint.
Account-Sharing Restrictions
Many streaming platforms in Westland and beyond impose rules on account sharing to prevent abuse. This is permitted through the terms and conditions, but always check the specific guidelines of your service to avoid fines or blocks.
Content Removal
Services may remove titles from their library, which unfortunately also happens in Westland. This normally does not entitle you to a refund, except if you explicitly paid for that specific movie or series. For legal clarification, contact Het Juridisch Loket Westland.
Free Trial Subscriptions
During a trial period in Westland, the service must have you explicitly confirm before converting to a paid subscription. An automatic conversion without your active consent (the so-called negative option) is not permitted and can lead to disputes that you can have resolved via the Rechtbank Westland.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.