If the government in Westland does not handle your personal data correctly, you can file a complaint with the Dutch Data Protection Authority (DPA).
When can you file a complaint?
A complaint with the DPA is possible in the following situations:
- The government processes your data in an unlawful manner
- Your request for access is not responded to
- Incorrect data is not corrected
- Your data has been leaked
- Data is shared without a legal basis
First contact with the government
Before involving the DPA, follow these steps:
- Submit your complaint or request to the relevant government authority in Westland
- Wait for a response (maximum 1 month)
- If dissatisfied, you can then approach the DPA
How do you file a complaint with the DPA?
- Via the website autoriteitpersoonsgegevens.nl
- Provide a clear explanation of the situation
- Attach relevant documents or evidence
- The process is free of charge
What does the DPA do?
| Step | Description |
|---|---|
| Mediation | The DPA tries to find a solution between the parties |
| Investigation | In cases of serious violations, an in-depth investigation is initiated |
| Enforcement | The DPA can impose sanctions, such as fines |
Alternative route: the court
You can also bring a case before the civil court to:
- Stop the processing of your data
- Claim compensation for damages
In Westland, this falls under the District Court of The Hague (district).
Frequently asked questions about complaints with the DPA
How long does it take for my complaint to be processed?
The DPA aims to handle complaints within 3 months, but complex cases may take longer.
Can I get compensation for damages via the DPA?
No, the DPA does not award compensation. For that, you must start a case with the court.
Is my complaint anonymous?
No, your details are shared with the authority you are complaining about. Anonymous complaints are not processed.
Practical help in Westland
For legal advice, you can go to the Juridisch Loket Westland. They can assist you in filing a complaint or preparing a case for court.
Extra questions and answers
What to do if the government shares my data without permission?
Start with a complaint at the government authority itself. Explain which data was shared improperly and why it is not allowed. Wait one month for a response. If the response is unsatisfactory, go to the DPA with supporting evidence such as correspondence.
How does filing a complaint with the DPA work?
Go to autoriteitpersoonsgegevens.nl and fill out the online form. Describe the problem, name the authority involved, and mention previous steps. Attach evidence and provide your contact details. This is entirely free.
What happens after my complaint to the DPA?
The DPA reviews whether your complaint can be accepted. If so, the government authority is asked for a response. The DPA can mediate or, in serious cases, start an investigation, which may lead to sanctions. Processing normally takes three months but can take longer.