Do you live in Westland and bought from a webshop that goes bankrupt after your payment? Getting your money back is often challenging, but as a Westland resident, you can take steps to minimize your loss. If in doubt, contact Het Juridisch Loket Westland for free advice.
What Happens in a Bankruptcy?
In a Westland bankruptcy, the Rechtbank Westland appoints a trustee to manage and liquidate the webshop's assets. Consumers like you rank lower as ordinary creditors on the priority list, making repayment difficult.
Product Not Yet Delivered
Have you paid but not yet received the item in Westland?
- File a claim with the trustee via the Rechtbank Westland
- The chance of full repayment is limited
- Sometimes the trustee arranges delivery anyway
Paid with Credit Card or PayPal
If you used a credit card or PayPal, request a chargeback from your provider. This offers the strongest option to recover your money in Westland, independent of the trustee.
Thuiswinkel Waarborg Certification
Did you shop at a webshop with the Thuiswinkel Waarborg? Your purchase is then protected up to €10,000 against bankruptcy, providing extra security for buyers from Westland.
iDEAL or Direct Bank Transfer
For payments via iDEAL or bank transfer, options are more limited. Possibilities for Westland residents:
- File a claim with the trustee at the Rechtbank Westland
- Ask your bank for a goodwill arrangement, though success is not guaranteed
How to Prevent This in Westland?
Before buying, check as a Westland resident:
- Online reviews and the shop's general reputation
- Presence of certifications like Thuiswinkel Waarborg
- KvK number and registration with the Chamber of Commerce
- Option for payment after delivery where possible
- Consult Het Juridisch Loket Westland for extra checks on local webshops
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.