As a resident of Westland, you can turn to the ECC for help with purchase issues involving companies in other EU countries. They provide advice and mediate in disputes with foreign online stores and businesses, helping you find a quick resolution.
How can the ECC help you?
The European Consumer Centre Netherlands assists consumers from Westland with:
- Complaints about products or services bought in other EU countries
- Challenges with online shops based outside the Netherlands
- Disputes related to passenger rights on flights
- Issues with renting cars during holidays abroad
Free support available
All services from the ECC are free for Westland residents:
- Practical information on your consumer rights within the EU
- Mediation to resolve disputes without court involvement
- Referral to relevant authorities, such as the Legal Aid Office Westland for local advice
When is the ECC suitable for you?
- You are a resident of Westland or elsewhere in the Netherlands
- The company involved is in another EU country, Iceland, Norway, or the UK
- You have already taken steps to address the problem yourself
Not applicable to local Dutch matters
For conflicts with Dutch companies, including those in Westland, you should contact the Disputes Committee, the ACM, or the Westland Court. The ECC deals only with international, cross-border issues.
European cooperation
The ECC Netherlands collaborates closely with partner organizations across all EU countries. They directly reach out to foreign companies, offering additional support to Westland residents who frequently shop online in Europe.
Veelgestelde vragen
Wat is mijn retourrecht?
Bij online aankopen heb je 14 dagen retourrecht zonder opgaaf van reden, tenzij de wettelijke uitzonderingen gelden.
Hoe lang geldt de wettelijke garantie?
Goederen moeten minimaal 2 jaar meewerken. Defecten die binnen 6 maanden ontstaan worden verondersteld al aanwezig te zijn.
Kan ik rente eisen over schulden?
Ja, je kunt wettelijke rente eisen (momenteel ongeveer 8% per jaar) over het openstaande bedrag.
Wat kan ik doen tegen oneerlijke handelspraktijken?
Je kunt klacht indienen bij de consumentenbond, de overheid of naar de rechter gaan.
Wat is een kredietovereenkomst?
Een kredietovereenkomst regelt hoe je geld leent, wat de rente is, en hoe je dit terugbetaalt.